Refund policy
Product once returned under the 15-day policy (Date of Shipping Invoice) will be refunded 100 % of the value in your payment source (Credit Card/Debit Card/Net banking)
In order to be eligible for the return, the product to be returned should be accompanied by:
- Product to be returned with original packaging in sellable condition with no scratches, wear and damage or alteration.
- Certificate (If Any)
- Invoice Copy of the Product
- Warranty Card
- The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount, or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount, or promo codes, as applicable.
- In case of a refund on 15-Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 21 business days of receipt of the product. If the mode of payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
- In case of 15-day Money Back policy, a Shipping Charge of Rs 750/- shall be borne by the customer for all the jewelry under this policy.
- To request for return of the product under the 15-day Money back Policy you should do the following:
- Email our Customer Care within 15 days from the date of the Product Invoice on info.piousdiamonds@gmail.com
- Call our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same.
